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Matthias's avatar

Just one personal comment to "An IT example of unnecessary optimization": no optimization does also not work, you burn people up by an chaotic approach. Optimization - if well considered is not unnecessary, you just have to adapt AND consider to/the company's work culture. Offloading self-service tasks to employees work to a specific point - this point form my personal perspective is, when you writing more then 2 sentence, a How-to do not work. People do not want to read anymore, due stress, no willingness or other factors. The most important countermeasure is to provide information in time and to the right people - and this solves 90% of issues that lead to your so called "Quiet quitters".

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