Just one personal comment to "An IT example of unnecessary optimization": no optimization does also not work, you burn people up by an chaotic approach. Optimization - if well considered is not unnecessary, you just have to adapt AND consider to/the company's work culture. Offloading self-service tasks to employees work to a specific point - this point form my personal perspective is, when you writing more then 2 sentence, a How-to do not work. People do not want to read anymore, due stress, no willingness or other factors. The most important countermeasure is to provide information in time and to the right people - and this solves 90% of issues that lead to your so called "Quiet quitters".
I agree that optimisation is often needed. The difficulty arises when this is considered as the first option, which in my experience is more often the case than not. In the case that I quoted, it is often better to find ways to prevent the need for the customers to contact IT and thus free up resources for other things. There is no one correct way of doing something. I suggest that the optimisation mindset often over rules other less complex and more effective solutions, that's all.
Just one personal comment to "An IT example of unnecessary optimization": no optimization does also not work, you burn people up by an chaotic approach. Optimization - if well considered is not unnecessary, you just have to adapt AND consider to/the company's work culture. Offloading self-service tasks to employees work to a specific point - this point form my personal perspective is, when you writing more then 2 sentence, a How-to do not work. People do not want to read anymore, due stress, no willingness or other factors. The most important countermeasure is to provide information in time and to the right people - and this solves 90% of issues that lead to your so called "Quiet quitters".
Matthias, thanks for commenting.
I agree that optimisation is often needed. The difficulty arises when this is considered as the first option, which in my experience is more often the case than not. In the case that I quoted, it is often better to find ways to prevent the need for the customers to contact IT and thus free up resources for other things. There is no one correct way of doing something. I suggest that the optimisation mindset often over rules other less complex and more effective solutions, that's all.